“People will forget what you said, people will forget what you did, but people will never forget how you make them feel” – Maya Angelou.
The CEO was on call.“80 percent of our diagnosed patients with operable gallbladder disease, get operated at our competitor hospitals. We are losing business to our competitors, and I want you to get the scenario sorted at the earliest.”
We got to the bottom of it. It was “Poor Communication”.
Do you know the secrets of ‘easily’ converting OPDs into IPDs and procedures, and building trust and trust-worthiness with your patients ?
The Out-Patient Department – The OPD, is the ‘EPICENTRE’ of any healthcare facility. It’s similar in function to the showroom of a hospital, the conference room of your office and the living room of your home.
The ICUs, The OTs/ORs, The ERs, may be the ‘WORKSHOP’ of a hospital and generate the bulk of its revenues ; but ‘slip-ups’ in the OPDs. and resultant outcomes are not going to be worth celebrating anywhere else.
COMMUNICATE to CONNECT and to CONVERT. And its not just about the spoken word.
Learn the science behind the secrets. Register for your progress, today.